For Deafblind users: please click largest “A” as many times as needed

Text Size A A A

Hearing Aids

Your WIDHH Hearing Aids – What to Expect?

  • Best Fit for You: Our WIDHH hearing health professionals will recommend the style and brand of hearing aid that best fits your communication needs, lifestyle, and budget. Our professionals will also show you how to properly use and care for your aids.
  • 60 Day Trial Period: Your hearing aids from WIDHH come with a 60 day trial period (extendable). Please note that over the trial period, you will likely need to come for check-up visits with your WIDHH professional to adjust and review the aids to ensure that they work best for you.
  • 60 Day Refund or Exchange: If you are not satisfied with your hearing aids within the 60 day trial period:
    • You can return the hearing aids for a full refund (less a nominal testing fee); or  
    • You can trial a new set of hearing aids. You need only pay the difference in price if the new aids are more expensive than your original pair. You will also be reimbursed for any differences in cost (if applicable).
  • 2 to 3 year Warranty: Hearing aids from WIDHH are dispensed with a 2 to 3 year warranty and a 1 to 2 year loss and damage warranty, depending on brand and style. During the warranty period, there is no charge for standard repair and maintenance, but fees may apply for re-evaluation of your hearing or hearing aids.
  • Free Drop-In Services for Life: WIDHH offers free Drop-In Services for our clients Monday, Wednesday, and Friday from 9:00am to 4:00pm (closed 12:00pm to 1:00pm) at our 2125 West 7th Avenue Head Office location. Drop-In Services include:
    • Hearing aid cleaning
    • Dead or intermittent hearing aid
    • Review of insertion/removal of hearing aid
    • Tube change on hearing aid earmold

Types of Hearing Aids

Our WIDHH hearing health professionals will assist you with the type of hearing aid that best fits you.

The “style” of hearing aid refers to how it appears in your ear. Below are the most common hearing aid styles:

Behind-the-Ear (BTE): Most parts of the hearing aid are contained in a plastic case that fits over your ear and is connected by clear tubing to a custom-made earmold that fits inside your ear canal.

Behind the Ear hearing aid

Receiver-in-the-Canal (RIC):  A smaller plastic case containing a microphone sits behind your ear, while a thin plastic tube with a tiny plastic dome earpiece containing a receiver directs sound into your ear canal.

Receiver in the Canal Hearing aid

In-the-Ear (ITE): All parts of the aid are contained in a custom-made plastic shell that sits in the outer part of your ear and fills up the entire “bowl” of your ear.

In the Ear hearing aid

Half-Shell (HS): All parts of the aid are contained in a custom-made shell that sits in the outer part of your ear and fills up approximately half of the 'bowl' of your ear.

Half Shell hearing aid

In-The-Canal (ITC): All parts of the aid are contained in a custom-made shell that fills up your ear canal.

In the Canal Hearing aid

Completely-In-the-Canal (CIC): All parts of the aid are contained in a custom-made shell that fits very deeply into your ear canal, and are the least visible of the hearing aids. A pull-string is added to the aid to allow you to remove easily.

Completely in the Canal hearing aid

Please visit our Information Library for more about hearing aids.

Hearing Aid Drop-In Services

WIDHH offers first-come-first-serve Hearing Aid Drop-In Services on Mondays, Wednesdays, and Fridays from 9:00 am to 4:00 pm (closed 12:00 pm to 1:00 pm) at our 2125 West 7th Avenue Head Office location.
Drop-in services include:

  • Hearing aid cleaning
  • Dead or intermittent hearing aid
  • Review of insertion/removal of hearing aid
  • Tube change on hearing aid earmold

Our Drop-in services are free for all WIDHH clients and $10 per visit for non-WIDHH clients. Fees may apply for parts and out-of-warranty repairs.


For more information, call us today at 604-736-7391!

Funding Sources for Hearing Aids

In British Columbia, there is unfortunately no universal government assistance for the purchase of hearing aids. However, if your situation fits any of the following, you may be eligible for funding or financial assistance:

  • You are on income assistance (Ministry of Housing and Social Development)
  • You are attending school and are looking for part-time employment or summer employment
  • You are looking for employment or retraining
  • You are at imminent risk for losing your job due to your hearing loss
  • Your hearing loss may have resulted from hazardous occupational noise exposure
  • You are a veteran or RCMP officer or a spouse of one
  • You have First Nations Status
  • You have an extended health insurance plan that partially or fully covers the cost of hearing aids
  • If your child is in need of hearing aids, some private funding sources are available for children. For example, if your child under the age of 3½, his/her first set of aids may be covered through the BC Early Hearing Program

For more information, please ask your WIDHH hearing health professional who would be happy to tell you more about how to apply for funding or can apply on your behalf.

If you do not fall into any of the above categories and cannot afford new aids, you may wish to obtain an aid through WIDHH’s Lend An Ear Program.